Return on Investment
Once good or bad flags are generated by StrategyMap, the system
will track the resolution of that issue. A manger can delegate
activities, and an audit trail is created to show the steps taken
to resolve the issue. Problems, Solutions, costs, and savings
are recorded in the system as problems are solved so that the
Return on Investment of your customer service activities is known.
Since the system can measure many previously immeasurable success
factors, the ROI savings can truly be a new way of increasing
profit and reducing cost. The savings often result simply because
that success factor had never been measured before. The way to
fix problems seems very simple in many cases, because when the
root cause of a problem becomes known, the solution often seems
Savingsand ROI can be determined after red
flag issues have been clearly identified and eliminated.