Improve customer satisfaction and service by managing the attributes
of success offered to your customers.
StrategyMap enables you to monitor in real-time, the key attributes
that determine customer success.
StrategyMap is an easy to use online tool that can monitor customer
service for one customer relationship or a thousand. You can monitor
individually or as a group of customers, or both. StrategyMap
allows you to measure the hard to measure aspects of customer
service, like quality of communicationand perceptionoriented
measures.Defining, measuring and monitoring the top attributes
of customer service gives your organization the power to influence
the 3 Rs of Retention,
Repurchasing, and Referrals.
You can gain visibility into the direct causes that directly affect
your investment in customer service staff, training, or tools
will have on the 3 Rs in real-time.