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Overview

Customer Service Across
the Value Chain

Early Warning System

Return on Investment

Getting Started

 


 

Increase Customer Satisfaction

Improve customer satisfaction and service by managing the attributes of success offered to your customers.

StrategyMap enables you to monitor in real-time, the key attributes that determine customer success.

StrategyMap is an easy to use online tool that can monitor customer service for one customer relationship or a thousand. You can monitor individually or as a group of customers, or both. StrategyMap allows you to measure the hard to measure aspects of customer service, like ‘quality of communication’and ‘perception’oriented measures.Defining, measuring and monitoring the top attributes of customer service gives your organization the power to influence the 3 R’s of Retention, Repurchasing, and Referrals. You can gain visibility into the direct causes that directly affect your investment in customer service staff, training, or tools will have on the 3 R’s in real-time.


 

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