Customer Service across the Value Chain
To truly provide the most effective customer service, you must
have visibility into customer service drivers and levels across
the value chain. StrategyMap gives you quick and easy visibility
into the success factors that drive customer satisfaction and operational
excellence, by the orchestration of strategic goals executed across
the value chain. From the manufacturer, through the distributors
and vendors to the ultimate customer, StrategyMap can give you the
ability to monitor, respond, and verify the effectiveness of the
complete value chain.
Real-time performance tracking is shown on the screen example below.
We see that key performance issues are being tracked for the distributor,
the manufacturer and the home office simultaneously and in one view: