NIQC 1998
Northwest Illinois Quality Conference

Focusing On Service Quality in Education, Healthcare, Service and Manufacturing Organizations

The NIQC '98 conference took place on Tuesday, April 14th at the Oak Brook Marriott in Oak Brook, Illinois.

 
Dr. Bitthal Gujrati of Strategic Business Management Co. gave a presentation on how companies can improve performance and customer satisfaction using the Balanced Scorecard methodology.

Click here to view Dr. Gujrati's PowerPoint presentation

  Mark Fabish of StrategyMap.com, Inc. presented an example of how the Refocus software system was used to aid the implementation of Balanced Scorecard.